Nivel de servicio y soporte

These policies cover QT-POS, provided by Qayd Altnfyth Company LLC (Q-TANFEETH, CR 7054946186). By using or subscribing to the system you agree to them. If the Arabic and English texts differ, the Arabic governs.

1. Availability

We aim for 99.5% monthly uptime, excluding scheduled maintenance. The system is checked hourly and our team is alerted at once on any fault.

2. Maintenance

Updates usually need no downtime, or a few minutes outside peak hours; we give notice if a longer stop is needed.

3. Backups

A full encrypted backup every night, kept in more than one place, with restores tested regularly.

4. Support channels

Live support inside the system (“?” then “Live support”), email info@qtanfeeth.com, and WhatsApp +966 55 879 0332.

5. Support hours

Sunday to Thursday, 9 am to 9 pm Riyadh time. Issues that stop sales are also followed outside these hours where possible.

6. Response times

Sales stopped: within 2 hours in support hours. A feature broken: within one business day. Questions and requests: within two business days.

7. ZATCA

Simplified invoices go to ZATCA every 5 minutes, and we alert you if a receipt is more than 12 hours late or refused, since the legal deadline is 24 hours.

8. Outside our control

The store’s internet or power, hardware faults, and outages of government systems or third-party providers.